A Locksmith charged me more then what he said over the phone, what can I do?
A Locksmith here in Beaverton came out to install a deadbolt and rekey one lock and charged me (my customer) $239.00. When I (my customer) called the locksmith to find out what the extra charges was but they would not say. So what came I (my customer) do to find out what the extra charges are?
1) You want to contact the Oregon Construction Contractors Board (CCB) Enforcement Officers and ask then for help.
Here is how to contact the CCB Enforcement Officers to find answers:
Their mailing address:
Construction Contractors Board
201 High St SE
Salem, OR 97301
2) Before contacting the CCB; you should try and find the Locksmith's CCB Licensed number by going to the CCB's web site:
Then do a search for the Locksmith's Name (Contractor Search):
They write down the CCB License Number of that Locksmith and include it in the letter to the CCB Enforcement Officers.
Make a copy of the invoice and write a letter to the CCB about your experience with the locksmith and what questions you want answers too. The CCB Enforcement Officers should get back to you in a few days to a week. They are very busy.